MCM Solutions for Better Health (MCM), a national leader in providing population health management services, has successfully implemented TCS Healthcare Technologies’ Acuity Advanced Care™ (ACUITY) platform to support its wide-range of clients including self-funded plans, Taft-Hartley Trusts, association plans, and claims payers.
Partnering with TCS is one of the best business decisions he has made in years, says Michael J. O’Connor, MCM President and Founder. “TCS has provided the people, processes, and technology platform to take MCM’s suite of services to the next level. We have witnessed increased productivity, improved patient outcomes and greatly enhanced data reporting and import/export capabilities. This is a big win for MCM and our clients,” he notes.
While MCM perceived ACUITY software as a great fit for its business, the company was impressed with the TCS staff’s expertise in clinical operations and data integration, according to Kathleen Kalber, RN, CPUM, CCM, Senior Vice President Clinical Operations. “They were instrumental in implementing process workflow improvements, efficient system configuration, and the conversion of historical data,” she says. “The end product was a seamless coordination between MCM clinical, supervisory and administrative staff.”
Kalber feels the key benefit of the ACUITY platform is a single comprehensive member clinical record. “MCM’s system truly integrates risk identification, utilization management, case management, specialty case management, chronic condition management and wellness in one comprehensive member clinical record,” she says. For example, an MCM care manager can see a patient is currently in an acute setting, and start the discharge assessment, while at the same time the wellness and prevention health coaches can begin to plan their engagement and education strategy for the patient.
“The efficiencies gained in our data import and export operations have been immediately apparent,” comments Amy Gasbarro, MHA, Vice President, Operations. “MCM has the ability to easily identify and export any data element in the system,” she notes. “We have significantly improved our ability to quickly meet the increasing data demands of today’s marketplace by decreasing programming time and increasing the flexibility and automation of recurring client data transfers. The flexibility of ACUITY will allow us the opportunity to continue to grow to meet the ever-changing demands of both the healthcare marketplace and our clients.”
Rob Pock, TCS CEO and Founder, finds it rewarding to see how ACUITY positively impacts his clients. “In addition to our dynamic technology platform, we deploy our experienced staff who can solve problems and coordinate the implementation project,” he says. “Client satisfaction remains a key value of TCS and we share best practices with our clients throughout the engagement.”