CEO Column:
Creating a Superior Vintage: Good People Are Key

Autumn has arrived in Northern California, and that means it’s time for the grape harvest and crush. Yesterday, Esther (my wife and partner), put into our storage tanks our first reward from the growing season—55 gallons of Petite Sirah. In a few days it will be racked into another storage tank and finally laid to rest in French Oak Barrels where it will mature and mellow during its long winter’s rest.

Okay, what has this to do with hiring good people to make good software? Plenty.

Numerous parallels exist between developing and maintaining a company, and the challenges and opportunities associated with cultivating the vine. During the first years of cultivation, the vines are establishing an effective root system, being pruned and watered to optimize growth.

In a similar regard, building the right foundation for a company also requires selecting the best people and providing them with the proper environment and information to grow into a high quality and best-in-class team that exceeds industry standards.

TCS is much like a fine wine. We started with the best of ingredients—our outstanding employees. We selected and nurtured each one so that all will have the right stuff. This single element—our people—is the main reason for our success.

TCS is approached weekly by third parties to outsource our software development to India or Eastern Europe. We refuse to yield to the temptation for several reasons, including: 1) we can optimize TCS’ harvest annually using the employees that we have nurtured just like the grapes on a vine; 2) TCS staff, with their knowledge, experience, and focus on customer services, are our greatest asset; and 3) we wouldn’t be able to say that our products are 100% made in the U.S.A.

Customer satisfaction is of paramount importance to our company. Just like a fine wine will complement your meal, TCS staff have an unparalleled track record in optimizing the client’s experience with ACUITY Advanced Care. TCS products and services are in essence a fine, hand-crafted labor of love that leverages technology to help patients, providers, health plans and others. Nothing about us is generic or an off-the-store-shelf “box of wine.” Each employee and application is unique.

P.S. One of my favorite columns in the newsletter is the employee spotlight. In this issue, we are featuring Denise Fournier, technical implementation specialist, one of TCS’ newest employees. Check out past newsletter issues at www.tcshealthcare.com to read about some of our other employees.