Deborah Keller, RN, BSN, CMCN, CPHQ

Chief Operating Officer

As a provider of managed care software, each year I determine which conferences TCS will participate in as a vendor. This is a difficult decision as there are so many high-quality conferences from which to choose and I am personally energized by nearly every conference I attend.  Having clients in every sector of managed care including Medicare and Medicaid health plans, third-party administrators, self-insured plans, and ACOs; conferences not only provide TCS with sales and marketing opportunities, but more importantly, they help keep us connected to users in each of these sectors.


After researching the Fall Managed Care Forum (FMCF) and understanding the relationship between the American Association of Managed Care Nurses (AAMCN), the NAMCP Medical Directors Institute, and the American Association of Integrated Healthcare Delivery Systems (AAIHDS), TCS decided to become an exhibitor at the FMCF in Las Vegas.  Since 2014, TCS has exhibited at the conference every year.


In 2017, I was fortunate enough to partner with one of our clients to present on Social Determinants of Health at FMCF. Attendees of the presentation may remember the lights going off and on during the presentation and Dr. Jonathan Burke’s hilarious improv as it was happening.  Despite this very minor snafu, the feedback on the session was incredibly positive.  The appreciation, encouragement, and follow-up information requests from that presentation have been wonderful.  Several of you have reached out to let us know how you incorporated the SDOH visual model we provided into your own programs and education campaigns.


The variety and quality of presentations at this year’s FMCF, like previous years was solid.  It is exciting to hear directly from presenters how their programs are maturing and progressing operationally.  After so many years of speaking of treating the whole person, it is inspiring to see SDOH so heavily factoring into how members are being managed.


As for TCS, over the past five years, we have enjoyed every aspect of participating in this event as a vendor.  We enjoy seeing our own clients, our vendor partners, and all the attendees who stop by our booth to say hello.  In the spirit of continuing to drive our products directly from the expert user community, this year I brought along Matt Fahner, our VP of Engineering.  This allowed Matt to hear directly from attendees what they think of our latest software offering, ACUITYnxt.  The feedback was better than we could have ever hoped for.  We absolutely appreciate the time that many of you spent answering our questions and we deeply appreciate learning from you all.


Over the next two months, I have a few events coming up that I am very excited about.  I am looking forward to moderating a session about innovative approaches to effectively managing social barriers to care at the Social Determinants of Health Action Forum on November 14th and 15th in Miami, Florida and participating at the Transformation Today & Tomorrow Conference on December 4th and 5th in Pinehurst, NC.

To join us at a discounted rate, please use the code: H121TCS

At website:

If I don’t see you at one of these events, I look forward to seeing everyone at FMCF 2020!